Support

Something wrong with an order, a question about your account, or trouble with the app? Email support@qwikbrewcafe.com and a person will read it.

If it is about a specific order, tell us your pickup code and which outlet you ordered from — that is enough for us to find it.

Order going wrong right now? Speak to the counter staff at your outlet. They can see your order in front of them and fix it faster than we can by email.

Common questions

I did not get my sign-in code

Codes arrive by SMS and can take a minute. Check the number you entered is the one your phone actually uses, and that you have signal. If nothing arrives, wait for the timer and ask for another. If you have a password on the account you can sign in with that instead.

I forgot my password

You do not need it. Sign in with a code sent to your mobile number, then set a new password in Profile.

My mobile number has changed

Your number is your login, so it cannot be edited in the app on its own. Email us from the account and we will move it across.

My order says ready but the counter has nothing

Show the staff your pickup code. If it still cannot be found, email us with that code and the outlet, and we will sort it out.

How do I delete my account?

In the app, under Profile → Delete my account. The full details, and what to do if you no longer have the app installed, are on the account deletion page.

Do I pay in the app?

No. You pay at the counter when you collect, exactly as you would if you had queued. The app never asks for card or bank details.

For campus cafes

If you run a cafe on a university campus and want Qwik Brew at your counter, email support@qwikbrewcafe.com and tell us where you are.

Contact

Email — support@qwikbrewcafe.com
Company — Qwik Brew Cafe (Pvt) Ltd, Sri Lanka